Simply contact us within 3 days of receipt to make an exchange or return. All returns and exchanges must be in unused condition with original packaging and contents. A 10% restocking fee and our original shipping and handling costs will be deducted from all returns and exchanges. Return shipping fees are non-refundable. E-mail us at info@designerpurseshop.com; or, call toll free 1-866-489-6608 for instructions.